You’re here because
The person who knows how everything works just quit.
Every single point of failure you let slide has come due at once. The person who knew is gone, the supplier won’t pick up, and the thing your customers rely on is dark. Throwing everyone at it makes it worse. This needs one hand on the wheel.Start here
01
One lead, one channel.
Put one person in charge and shut the side threads. Every update goes to one place.
02
Stabilise, don’t fix.
Smallest safe move only: roll back, isolate, or go manual. Get the critical thing back, then stop.
03
Grab the keys.
Reclaim access, route around the dead vendor, and write down what only the missing person knew.
Take this with you
Free guide
You’re Not Signing a Contract. You’re Saying “I Do.”
Every vendor you sign is a dependency wearing a vendor’s name tag. How to scope, sign and exit so a vendor going dark on a Friday can’t take you with it.
Recommended first step
Same-Day Crisis Assessment
Written inside 24 hours: what’s broken, what’s at risk, the first three moves. No obligation to continue.